We are here to assist you! If you have any questions or concerns about your order, our products, or need support with any aspect of our website, please feel free to contact us. Our team is ready to provide you with prompt and helpful assistance.
How to Reach Us
Email Support:
For inquiries related to payments, orders, returns, or product information, please email us at:
payment@nlmode.com
We aim to respond to all email inquiries within 1–2 business days.
Phone Support:
If you prefer to speak directly with a customer service representative, you can reach us by phone at:
+44 7480 886556
Our phone support hours are Monday to Friday, 9:00 AM – 6:00 PM (GMT).
Mailing Address
For any postal inquiries or to return items (as per our Return Policy), please use the following address:
NL MODE LTD
10 Maerdy View, Rhymney, Tredegar, Gwent
United Kingdom, NP22 5LH
Business Hours
Customer Support Hours: Monday to Friday, 9:00 AM – 6:00 PM (GMT)
Closed on weekends and UK public holidays.
Social Media
Stay updated with our latest collections, promotions, and news by following us on our social media channels:
Feedback
Your feedback is important to us! If you have any suggestions or comments on how we can improve our services, please don’t hesitate to get in touch.
Frequently Asked Questions (FAQs)
For quick answers to common inquiries, please visit our FAQs page. Here you’ll find answers to questions about shipping, payments, returns, and more.
Our Commitment to Customer Satisfaction
We value every customer and strive to provide a seamless and secure shopping experience. If you encounter any issues or have concerns about your purchase, we encourage you to reach out to us so we can resolve it quickly and to your satisfaction.