Frequently Asked Questions (FAQs)
1. What is NL MODE LTD?
NL MODE LTD is a UK-registered company specializing in women’s fashion apparel. We focus on providing stylish, affordable, and high-quality clothing for modern women through our online store www.nlmode.com. Our products are designed to reflect current fashion trends while ensuring comfort and practicality.
2. Where is your company located?
Our company is registered and operated in the United Kingdom.
Registered Address:
10 Maerdy View, Rhymney, Tredegar, Gwent
United Kingdom, NP22 5LH
3. How can I contact NL MODE LTD?
If you have any questions about our products, orders, payments, or returns, please contact us using the information below:
Email: payment@nlmode.com
Phone: +44 7480 886556
Our customer support team aims to respond within 24–48 business hours.
4. Do you ship internationally?
Yes. NL MODE LTD offers international shipping to multiple countries and regions. Shipping availability, delivery times, and costs may vary depending on the destination.
Detailed shipping information, including estimated delivery times, is available on our Shipping Policy page.
5. How long does order processing take?
Orders are typically processed within 1–3 business days after payment confirmation. Once your order is shipped, you will receive a confirmation email with tracking information (if available).
6. What payment methods do you accept?
We accept secure online payments through trusted third-party payment providers, including but not limited to:
Credit and Debit Cards (Visa, MasterCard, etc.)
Stripe-supported payment methods
All transactions are encrypted and processed securely. NL MODE LTD does not store your card information.
7. Is my payment information secure?
Yes. Our website uses industry-standard SSL encryption and secure payment gateways to protect your personal and payment information. We are committed to safeguarding customer data and complying with applicable data protection regulations.
8. What is your return and refund policy?
Customer satisfaction is important to us. If you are not satisfied with your purchase, you may request a return or refund in accordance with our Refund & Return Policy.
Key points:
Return requests must be submitted within the specified return period.
Items must be unused, unworn, and in original condition.
Refunds will be issued to the original payment method once the return is approved.
Please refer to our full Refund Policy for detailed terms and conditions.
9. Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible at payment@nlmode.com. Once an order has been processed or shipped, changes or cancellations may not be possible.
10. Will I receive an order confirmation?
Yes. After placing an order, you will receive an order confirmation email. Once your order is shipped, a shipping confirmation email will be sent.
If you do not receive confirmation emails, please check your spam folder or contact our customer support.
11. Do you charge customs duties or taxes?
Customs duties, import taxes, or other fees may apply depending on your country’s regulations. These charges are the responsibility of the customer and are not included in the product or shipping price unless otherwise stated.
12. Why choose NL MODE LTD?
UK-registered business
Secure online payments
Transparent policies
Dedicated customer support
Fashion-focused women’s apparel
We aim to provide a reliable, safe, and enjoyable shopping experience for every customer.