At NL MODE LTD, we aim to provide you with a seamless and efficient shopping experience. Our Shipping Policy outlines the processes, costs, and delivery information related to your purchases. By placing an order with us, you agree to the terms set out in this policy.
1. Shipping Locations
We offer international shipping to a wide range of countries and regions. During checkout, you will be able to select your shipping destination, and applicable shipping options and rates will be displayed.
If your country is not listed or you have any questions about shipping availability, please contact us at payment@nlmode.com.
2. Processing Time
Once you place an order, it will be processed and prepared for shipment within 1–3 business days. Please note that processing times may vary depending on the volume of orders and availability of products. You will receive an email notification once your order has been shipped, including a tracking number if available.
Business Days: Monday through Friday, 9:00 AM – 6:00 PM (GMT)
Note: Orders placed on weekends or public holidays will be processed on the next business day.
3. Shipping Methods & Delivery Times
We offer different shipping methods depending on your location. Delivery times vary by country and shipping method selected at checkout. Below are the typical shipping timeframes for standard delivery:
United Kingdom: 2–5 business days
Europe: 5–10 business days
United States & Canada: 7–14 business days
Rest of the World: 10–20 business days
Delivery times are estimates, and we are not responsible for delays caused by external factors such as customs processing, weather, or carrier delays.
4. Shipping Costs
Shipping costs are calculated based on your location and the shipping method selected at checkout. The shipping fee will be clearly displayed before you finalize your order.
Free Shipping: We offer free standard shipping for orders over a certain amount (please refer to specific offers on the website).
Flat-Rate Shipping: For certain regions or countries, we may offer a flat-rate shipping fee based on the delivery address.
If any additional fees or duties are incurred during the shipping process (e.g., customs duties, taxes), the customer will be responsible for these charges.
5. Order Tracking
Once your order is shipped, you will receive a confirmation email with tracking details (if available). You can use the provided tracking number to monitor your shipment through the carrier’s website.
Please note that tracking information may take 1–2 business days to update after dispatch.
6. International Orders & Customs Duties
International orders may be subject to customs fees, import taxes, or other charges, depending on the destination country. These fees are the responsibility of the customer and are not included in the shipping costs displayed at checkout.
We recommend checking with your local customs office for more information about any additional charges that may apply to your order.
7. Missing or Lost Shipments
If your order does not arrive within the expected timeframe, please check the tracking information provided. If your shipment appears to be lost, please contact us immediately at payment@nlmode.com. We will work with the carrier to resolve the issue.
We are not responsible for lost or stolen packages once the package has been confirmed as delivered by the carrier. However, we will make every effort to assist you in locating any missing items.
8. Address Accuracy
Please ensure that the shipping address you provide is correct and complete. We are not responsible for delays or undelivered packages caused by incorrect or incomplete address information. If you realize that you have made an error with your shipping details, please contact us immediately.
9. Order Modifications & Cancellations
Once an order has been placed and payment has been processed, we are unable to modify or cancel the order if it has already been shipped. If you wish to make changes to your order, please contact us immediately at payment@nlmode.com, and we will do our best to accommodate your request before the shipment is processed.
10. Delayed Shipments
While we strive to ensure timely deliveries, we cannot guarantee delivery dates. In some cases, shipments may be delayed due to factors outside of our control, such as customs delays, carrier issues, or weather events. If your order is delayed, please check the tracking details or contact us for assistance.
11. Contact Us
If you have any questions regarding shipping, or need assistance with your order, please reach out to our customer support team:
Email: payment@nlmode.com
Phone: +44 7480 886556
We are happy to help you with any shipping inquiries.
12. Changes to the Shipping Policy
We reserve the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page, and the updated policy will be effective immediately upon publication.